Golestan University of Medical Sciences Repository

Does the job category affect employments� organizational citizenship behavior in hospitals?

Jahani, M.A. and Rostami, F.H. and Mehdizadeh, H. and Mahmoudjanloo, S. and Nikbakht, H.A. and Mahmoudi, G. (2021) Does the job category affect employments� organizational citizenship behavior in hospitals? Bangladesh Journal of Medical Science, 20 (1). pp. 74-80.

Full text not available from this repository.


Background and Objective: Organizational citizenship behavior (OCB) is one of facilitating factors in improving the quality of service in healthcare section. This study aimed at investigating the possible relationship between the job category and employees� organizational citizenship behavior in some selected hospitals located in Northern Iran. Material and Methods: This applied research was a descriptive-analytical cross-sectional survey conducted in 2016 among therapeutic and non-therapeutic/administrative employees working in 5 selected hospitals located in Golestan province, Iran. 320 employees were selected randomly by using Cochran sampling formula. The Persian version of Podsakoff�s standard scale for measuring the organizational citizenship behavior was used for data collection. The gathered data were analyzed by using SPSS 18 and applying independent t-test and regression analysis. Results: The mean rate of nontherapeutic employees� organizational citizenship behavior (94.38±7.57) was higher than that of therapeutic ones (93.98±9.36). The component altruism with 20.78±2.75 among therapeutic staff and the component conscientiousness with 20.87±2.09 among non-therapeutic staff were in the highest rate. The mean differences of the components of the organizational citizenship behavior were not significant, The lowest rate belonged to the component civic virtue (14.28±2.03), but in altruism in which the difference was significantly positive (p=.039). Conclusion: Although the job category has a low effect on the organizational citizenship behavior, the managers of healthcare centers can improve their employees� organizational citizenship behavior by improving organizational culture, work motivation and job satisfaction among the staff. © 2021, Ibn Sina Trust. All rights reserved.

Item Type: Article
Additional Information: cited By 0
Subjects: روانپزشکی WM
حرفه پزشکی W
پرستاری wy
بهداشت عمومی WA > بهداشت حرفه ای
مقالات نمایه شده محققین دانشگاه در سایت ,Web of Science ,Scopus
Divisions: معاونت تحقیقات و فناوری
Depositing User: GOUMS
Date Deposited: 23 Feb 2021 07:00
Last Modified: 23 Feb 2021 07:00
URI: http://eprints.goums.ac.ir/id/eprint/10970

Actions (login required)

View Item View Item